Frequently asked questions.
1. What services do you offer?
We provide plumbing, gas fitting, and HVAC services, including:
• Plumbing repairs, installations, and renovations
• Gas line installation and appliance hookups
• Heat pump installation, maintenance, and servicing
• Water heater installation and repair
• Oil-to-heat-pump conversions
2. What areas do you serve?
We serve Pictou, Antigonish, and Colchester counties in Nova Scotia.
3. Are you licensed and insured?
Yes! We are fully licensed and insured for plumbing, HVAC, and gas fitting work, ensuring your safety and peace of mind.
4. Do you offer free estimates?
Yes! We provide free estimates for most projects. Contact us to schedule a consultation.
5. What are your business hours?
Our standard hours are Monday to Friday, 8:30 AM to 3:00 PM. We also offer emergency services outside these hours.
Plumbing Questions
6. Why is my water bill so high?
A sudden spike in your water bill could be due to leaks, running toilets, or inefficient fixtures. We can inspect your plumbing and help reduce your water usage.
7. How do I prevent frozen pipes in winter?
To prevent frozen pipes:
• Keep your home heated above 12°C (55°F)
• Insulate exposed pipes
• Let faucets drip slightly in extreme cold
• Open cabinet doors to allow warm air to circulate
8. What should I do if I have a plumbing emergency?
Turn off the main water supply (if safe to do so) and call us immediately. We offer emergency plumbing services.
HVAC & Heat Pump Questions
9. How often should I service my heat pump?
Heat pumps should be serviced annually to maintain efficiency and longevity. Cleaning filters monthly is also recommended.
10. Is switching from oil heating to a heat pump worth it?
Yes! Heat pumps are more energy-efficient, reduce heating costs, and provide both heating and cooling. Plus, government rebates may be available for oil-to-heat-pump conversions.
11. Why is my heat pump blowing cold air in winter?
This could be due to:
• Incorrect settings
• A dirty air filter
• Ice buildup on the outdoor unit
• A refrigerant issue
We can diagnose and fix the problem for you.
Gas Fitting Questions
12. Do you install propane or natural gas appliances?
Yes, we install and service propane and natural gas appliances, including stoves, fireplaces, and water heaters.
13. Can I convert my oil heating system to gas?
Yes! We can assess your home and help you transition to a more efficient gas or heat pump system.
14. How do I know if I have a gas leak?
Signs of a gas leak include:
• A rotten egg smell
• Hissing sounds near gas lines
• Dead or dying plants near gas lines
If you suspect a leak, leave the area immediately and call your gas provider and emergency services.
Billing & Payment Questions
15. What payment methods do you accept?
We accept cash, credit cards, debit, and e-transfers. Financing options may be available for larger projects.
16. Do you offer financing for HVAC or plumbing upgrades?
Yes! We can guide you through available financing programs and government rebates.
17. Do you charge for service calls?
Yes, we have a standard service call fee, which includes an initial inspection. If repairs are needed, we’ll provide a quote before proceeding.
Booking & Contact Information
18. How do I book an appointment?
You can schedule a service by:
• Calling us at 902-219-8082
• Emailing harmonygasandplumbing@gmail.com
• Filling out our online contact form
19. How soon can you come for service?
Availability depends on the urgency of your request. We prioritize emergency calls and try to schedule standard services within a few days.
20. Do you offer maintenance plans?
Yes! We offer annual maintenance plans for plumbing, HVAC, and gas systems to help prevent costly repairs and keep everything running smoothly.